Frequently Asked Questions
Q: How long does shipping take?
A: We offer free worldwide shipping on every order. Orders are processed within 4–7 business days (each piece is handcrafted to order), and international shipping typically takes 7–15 business days depending on your location.
Q: What is your return policy?
A: We offer a 30-day quality guarantee. If your item arrives with a manufacturing defect or is significantly different from what was ordered, we will replace it free of charge or issue a full refund. Because our pieces are personalized and handcrafted based on your birth information, we do not accept returns for change of mind.
Q: How do I care for my incense beads?
A: Keep your beads dry (remove before showering or swimming), avoid direct sunlight, and store them in the included cotton pouch. Gently buff with a soft cloth every 2–3 weeks to refresh the fragrance. With proper care, the scent can last 1–3 years or longer.
Q: Are the beads made with natural materials?
A: Yes. Each bead is hand-rolled from a blend of natural herbal powders — sandalwood, agarwood, clove, cinnamon, and other botanicals — using traditional Chinese incense blending formulas passed down through the Ma family lineage. No synthetic fragrances, dyes, or chemical treatments.
Q: What size are the beads?
A: Most of our bracelets use 10mm beads, which is the most versatile size for both wearing and meditation. Mala necklaces typically use 8mm beads with 108 beads. Specific sizing details are listed on each product page.
Q: What if I receive a defective item?
A: Every piece is inspected before shipping. If you receive an item with a manufacturing defect (e.g., broken clasp, loose beads), contact us at support@mysteast.shop within 14 days with photos. We will send a replacement free of charge — this is our quality assurance and exclusive guarantee for every customer.