Return & Refund Policy

Last updated: September 2026

1. Custom & Made-to-Order Products

Due to the personalized nature of our products, all custom-made items are non-refundable and non-returnable unless there is a manufacturing defect or the item received is significantly different from what was ordered.

Each MystEast bracelet is handcrafted specifically for you based on your birth information. These items cannot be resold and are therefore final sale.

2. What is Not Eligible for Return or Refund

• Custom-made bracelets and jewelry personalized to your birth information
• Birth chart analysis reports and energy consultations (once delivered)
• Aromatic products (incense, sachets, combs) once opened
• Items damaged due to normal wear and tear
• Items damaged by improper care or accidents
• Items that have been altered or modified after delivery

3. 30-Day Quality Guarantee: What is Eligible for Return or Exchange

We will gladly refund or exchange items within 30 days of delivery if:

• The product has a manufacturing defect (e.g., broken clasp, loose beads)
• You received the wrong item or incorrect customization
• The item was damaged during shipping

Timeframe: All claims must be made within 30 days of receiving the item. Please retain your order confirmation email as proof of purchase.

4. How to Request a Return or Exchange

Please contact us at support@mysteast.shop with:

• Your order number
• Photos of the defect or damage
• A description of the issue

We will respond within 2-3 business days and provide instructions for return (if applicable). Please do not send items back without our approval.

5. Return Shipping Costs

• For defective or wrong items: We cover all return shipping costs and will send a replacement free of charge.
• For customer-initiated returns (if eligible): Customer is responsible for return shipping costs. Original shipping charges are non-refundable.

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

7. Exchanges

If you receive a defective or incorrect item, we will happily exchange it for the correct item at no additional cost. Exchanges are processed within 5-7 business days of receiving the returned item.

8. Contact Us

If you have any questions about our return and refund policy, please contact us: