About BaZi & Five Elements Q: What is BaZi (八字)? A: BaZi, also known as the "Four Pillars of Destiny," is an ancient Chinese metaphysical system that analyzes your birth date and time to reveal your unique energetic blueprint. It maps your life to the Five Elements: Wood, Fire, Earth, Metal, and Water. Q: What are the Five Elements (五行)? A: The Five Elements are fundamental energy types in Chinese philosophy: Wood (growth), Fire (passion), Earth (stability), Metal (clarity), and Water (wisdom). Your BaZi chart shows which elements are strong, weak, or missing in your energy field. Q: How do I know my Five Elements balance? A: Use our free BaZi Calculator on this website. Enter your birth date, time, and location, and we'll analyze your elemental balance and recommend stones that support your energy. About Our Bracelets Q: How are MystEast bracelets personalized? A: Each bracelet is custom-made based on your BaZi birth chart analysis. We determine which Five Elements need support and select stones that match your unique energetic blueprint. No two bracelets are alike. Q: What information do you need from me? A: After ordering, we'll ask for your birth date, birth time (as accurate as possible), and birth location. This information is used solely for your BaZi analysis. Q: How long does it take to make a bracelet? A: Each bracelet is handcrafted with intention and takes 5-7 business days to create. We don't rush — every knot is tied with care and purpose. Shipping & Returns Q: Do you ship worldwide? A: Yes! We offer free worldwide shipping on all orders. Standard shipping takes 7-14 business days depending on your location. Q: What is your return policy? A: Because each bracelet is custom-made for your unique energy, we cannot accept returns for change of mind. However, if your bracelet arrives damaged or has a manufacturing defect, we'll replace it free of charge. Contact us within 7 days of delivery. Q: How do I track my order? A: Once your order ships, you'll receive a tracking number via email. You can track your package on our website or the carrier's website. Care & Maintenance Q: How do I care for my bracelet? A: Remove before swimming or showering. Avoid direct sunlight for extended periods. Store in a cool, dry place. Clean gently with a soft cloth. Q: Can I wear my bracelet all the time? A: Yes! Our bracelets are designed for daily wear. However, we recommend removing it during intense physical activity or when using harsh chemicals.
