Frequently Asked Questions
Q: How do I place a custom order?
A: Simply select the product you want, provide your birth date, time, and location during checkout. We'll analyze your BaZi chart and craft a piece that aligns with your elemental energy.
Q: How long does it take to receive my order?
A: Custom orders take 3-5 business days to craft, plus shipping time (7-15 days for standard international shipping).
Q: Can I return or exchange my bracelet?
A: Due to the personalized nature of our products, we cannot accept returns or exchanges. However, if your item arrives damaged, please contact us immediately.
Q: Do you ship internationally?
A: Yes, we ship worldwide with free standard shipping.
Q: What materials do you use?
A: We use natural stone beads, traditional handwoven cords, and optional gold/silver accents. Materials are selected based on your Five Elements analysis.
Q: How do I care for my bracelet?
A: Keep your bracelet dry and avoid exposure to harsh chemicals. Store it in a cool, dry place when not wearing.
Q: I have more questions. How can I contact you?
A: Email us at mysteast@outlook.com. We typically respond within 24-48 hours.