Política de privacidad
PRIVACY POLICY
Last updated: August 2026
At MystEast, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.
1. Information We Collect
1.1 Personal Information You Provide
- Birth Information: Date, time, and place of birth (used exclusively for birth chart analysis and product customization)
- Contact Details: Name, email address, shipping address, phone number
- Payment Information: Processed securely through Shopify Payments (we do not store credit card details)
- Communication: Any messages, inquiries, or feedback you send us
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, referring website
- Cookies: Small data files to enhance your browsing experience
2. How We Use Your Information
We use your information for the following purposes:
- Birth Chart Analysis: Calculate your Five Elements and zodiac sign to recommend personalized products
- Custom Products: Create handcrafted bracelets and remedies tailored to your birth chart
- Order Fulfillment: Process payments, ship orders, send tracking information
- Customer Support: Respond to inquiries, resolve issues, provide assistance
- Marketing (with consent): Send newsletters, promotions, and updates (you can unsubscribe anytime)
- Website Improvement: Analyze usage patterns to enhance user experience
- Legal Compliance: Meet tax, accounting, and regulatory requirements
3. How We Store and Protect Your Data
- Secure Storage: All data is stored on Shopify's secure servers with encryption
- Access Control: Only authorized personnel can access your information
- Birth Information: Used only for your order and not shared with third parties
- Payment Security: All transactions are processed through PCI-compliant payment gateways
4. Data Sharing and Third Parties
We do not sell, trade, or rent your personal information. We only share data with:
- Service Providers: Shopify (e-commerce platform), payment processors, shipping carriers — only as necessary to fulfill your order
- Legal Requirements: If required by law, court order, or governmental regulation
5. Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at mysteast@outlook.com.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order records are kept for accounting and tax purposes in accordance with Hong Kong regulations.
7. Children's Privacy
MystEast is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy, please contact us:
HONG KONG VEALUM LIMITED
香港樾寰有限公司
1701-02, 17/F, Central Des Voeux, 308 Des Voeux Road Central, Hong Kong